Effective Date: 23 November, 2024

Welcome to Forhopp! These Terms and Conditions (“Terms”) govern your access to and use of our website, platform, and services (collectively, the “Services”). By accessing or using Forhopp, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

Table of Contents

1. Introduction and Scope

1.1 About Forhopp

Welcome to Forhopp, where opportunities meet talent in the evolving freelance marketplace. Our mission is to bridge the gap between freelancers (“Freelancers”) and businesses or individuals (“Clients”) seeking diverse skill sets for various projects.

Forhopp provides an all-in-one platform designed for seamless collaboration. From project management and communication to secure payment processing, we empower users with tools that streamline every stage of a project. Whether you’re a Freelancer looking to showcase your expertise or a Client seeking exceptional talent, Forhopp is your trusted partner in professional growth.

We are committed to fostering a transparent, secure, and inclusive environment that nurtures creativity and delivers results. At Forhopp, we don’t just connect users; we create a thriving ecosystem for success.

1.2 Acceptance of Terms

By accessing or using Forhopp’s services, you signify your agreement to these Terms and our Privacy Policy. You also acknowledge and represent the following:

  • Legal Eligibility

    You are at least 18 years of age or meet the legal age requirement in your jurisdiction to enter into binding agreements.

  • Voluntary Consent

    You understand these Terms and willingly agree to be bound by them without coercion or undue influence.

  • Authority to Act

    If you are registering on behalf of a company or organization, you confirm that you are authorized to act on its behalf.

Failure to comply with these Terms may result in account suspension or termination, and in some cases, legal action. If you do not agree to these Terms, you must discontinue using our platform immediately.

1.3 Updates to the Terms

At Forhopp, we strive to evolve with the changing needs of our users and the marketplace. As part of this commitment, we reserve the right to modify, update, or amend these Terms at any time to ensure compliance with legal requirements, reflect new services, or enhance user experiences.

  • Notification of Changes: All updates to the Terms will be communicated clearly through our platform, including an announcement or notification via email where required by law.
  • Effective Date: Updates become effective upon posting, unless otherwise stated. Your continued use of the platform after the effective date constitutes acceptance of the revised Terms.
  • User Responsibility: We encourage you to review the Terms periodically to remain informed of your rights and responsibilities.

2. Account Registration and Responsibilities

2.1 Account Creation

Creating an account is your first step to accessing Forhopp’s full range of services. To ensure a seamless experience and maintain platform integrity, all users must comply with the following guidelines during registration:

  1. Accurate Information
    • Freelancers must provide accurate and up-to-date details, including their professional skills, work experience, and payment preferences. This information is critical for building trust and ensuring successful collaborations.
    • Clients are required to submit valid project requirements and payment methods to streamline transactions and project agreements.
  2. Single Account Policy
    • Each user may register only one account unless explicitly authorized by Forhopp. Duplicate accounts or accounts created to bypass restrictions may lead to immediate suspension or termination.
  3. Eligibility Requirements
    • By registering, you confirm that you are at least 18 years old or meet the legal age of majority in your jurisdiction.
    • Users registering on behalf of a business or organization must have the authority to bind the entity to these Terms.
  4. Identity Verification
    • Forhopp may request additional documentation to verify your identity or payment information. This process helps maintain the platform’s security and ensures compliance with legal requirements.

2.2 Account Security

We prioritize the security of all accounts on Forhopp. As a user, you are responsible for safeguarding your credentials and ensuring that your account remains secure. Below are the security protocols and responsibilities:

  1. Protecting Your Credentials
    • Keep your username and password confidential. Avoid sharing your login details with anyone, including individuals claiming to represent Forhopp.
    • Use a strong password that includes a combination of letters, numbers, and symbols, and update it regularly to minimize security risks.
  2. Monitoring Account Activity
    • Regularly review your account activity to ensure there are no unauthorized actions.
    • If you notice any suspicious activity, such as unrecognized logins or unauthorized changes to your account information, notify us immediately at support@forhopp.com.
  3. Secure Transactions
    • Always use Forhopp’s secure payment system to complete transactions. Avoid conducting business or making payments outside of the platform to protect your financial information and ensure eligibility for dispute resolution.
  4. Account Recovery
    • In the event you lose access to your account, Forhopp provides a recovery process. You may be required to verify your identity through documentation or other means to regain access.
  5. Forhopp’s Commitment to Security
    • We utilize advanced encryption and multi-factor authentication (MFA) to protect user data and accounts from breaches.
    • However, while we strive to maintain the highest security standards, no system is entirely immune to risks. By using our platform, you acknowledge and accept this inherent risk.

3. Use of the Platform

Forhopp is committed to fostering a safe, professional, and ethical environment for its users. To achieve this, we establish clear guidelines for permitted use and outline prohibited activities to protect all parties involved. By using our platform, you agree to adhere to these rules and understand the consequences of non-compliance.

3.1 Permitted Use

We aim to create an inclusive and efficient freelancing ecosystem. As a user of Forhopp, you agree to use the platform responsibly and for lawful purposes, specifically for the following:

  1. Project Collaboration
    • Freelancers and Clients must use the platform to post, manage, and complete legitimate projects in good faith.
    • Communication and transactions must remain professional, transparent, and aligned with agreed-upon terms.
  2. Accurate Representation
    • Freelancers must accurately represent their skills, qualifications, and availability in their profiles.
    • Clients are required to provide clear and truthful project details to ensure fair hiring and engagement.
  3. Compliance with Laws
    • All activities conducted on the platform must comply with applicable local, national, and international laws and regulations, including those related to intellectual property, data privacy, and financial transactions.
  4. Fee Payment and System Use
    • Users must use Forhopp’s payment processing systems for all transactions facilitated through the platform.
    • Circumvention of the platform’s payment systems is strictly prohibited and undermines the trust and security we provide.
  5. Respect for Community Standards
    • Treat other users with respect and professionalism. Harassment, discrimination, or inappropriate behavior is not tolerated under any circumstances.

3.2 Prohibited Activities

To maintain the integrity of our platform, Forhopp strictly prohibits certain activities, which include but are not limited to:

  1. Posting Misleading or Inappropriate Content
    • Users must not post false, defamatory, offensive, or otherwise inappropriate content, including project descriptions, profile details, or messages.
    • Sharing spam, malware, or harmful links is strictly forbidden.
  2. Fraudulent Activities
    • Creating fake accounts, impersonating other users, or engaging in deceptive practices to manipulate the platform’s systems is not allowed.
    • Using stolen or unauthorized payment information is strictly prohibited and may result in legal action.
  3. Circumventing Fees
    • Users must not attempt to bypass Forhopp’s fee structure by negotiating payments outside the platform.
    • Transactions that occur off-platform are not protected by Forhopp’s dispute resolution system or security measures.
  4. Violating Intellectual Property Rights
    • Unauthorized use, reproduction, or distribution of another user’s intellectual property, including project deliverables, is prohibited.
    • Plagiarism or copying of another Freelancer’s profile content or project ideas is not allowed.
  5. Engaging in Illegal or Harmful Behavior
    • Any activity that violates local or international laws, including money laundering, terrorism financing, or unauthorized sharing of sensitive data, is strictly prohibited.
    • Users must not engage in harassment, discrimination, hate speech, or any other harmful behavior.
  6. Disrupting Platform Functionality
    • Attempts to hack, disrupt, or exploit the platform’s systems, including the use of bots or automated tools to scrape data, are prohibited.
    • Users must not interfere with the access or use of the platform by others through malicious activity or spamming.

3.3 Enforcement and Consequences

Forhopp reserves the right to enforce these rules and take appropriate action against users who violate them, which may include:

  1. Account Suspension or Termination
    • Accounts found engaging in prohibited activities may be temporarily or permanently suspended without prior notice.
  2. Financial Penalties
    • Circumvention of fees or fraudulent activities may result in fines equivalent to the lost revenue for Forhopp.
  3. Legal Action
    • In severe cases, Forhopp may pursue legal action, including reporting violations to relevant authorities.
  4. Content Removal
    • Forhopp reserves the right to remove any content that violates these Terms or is deemed harmful to the platform or its users.
  5. User Notification
    • In the event of account suspension, Forhopp will notify the user with details of the violation and steps (if applicable) to resolve the issue.

3.4 User Responsibility

As a user of Forhopp, you are responsible for:

  1. Understanding and adhering to these Terms and ensuring your activities comply with platform rules.
  2. Reporting any suspicious or inappropriate activities by other users to support@forhopp.com.
  3. Regularly reviewing updates to these Terms to remain informed about any changes or new requirements.

4. Services Offered

Forhopp connects freelancers (“Freelancers”) and clients (“Clients”) through a secure and intuitive platform designed to facilitate collaboration, streamline payments, and deliver exceptional results. This section outlines how our services work, the payment processes, and the associated fees.

4.1 Freelancer and Client Interaction

At Forhopp, we provide the tools and features necessary for seamless communication and collaboration between Freelancers and Clients:

  1. Posting and Managing Projects
    • Clients can post detailed project requirements, including timelines, budgets, and specific skill sets required.
    • The platform provides intuitive filters and search functionalities to match projects with the most suitable Freelancers.
  2. Direct Hiring and Bidding
    • Clients can directly hire Freelancers from their profiles or allow Freelancers to bid on posted projects.
    • Freelancers are encouraged to submit tailored proposals that showcase their skills and approach to completing the project.
  3. Agreements and Expectations
    • All project terms, including deliverables, timelines, and payment milestones, must be agreed upon before the project begins.
    • Forhopp facilitates these agreements through a project dashboard, ensuring transparency for both parties.
  4. Integrated Communication Tools
    • Secure chat and video conferencing tools are available for discussions, clarifications, and progress reviews.
    • These tools ensure that Freelancers and Clients can stay connected throughout the project lifecycle without needing external platforms.
  5. Project Completion
    • Upon completion, Freelancers submit deliverables through the platform for Client review.
    • Clients can request revisions (if within the agreed terms) or approve the final submission, triggering the payment process.

4.2 Payments

Our payment system is designed to ensure secure, efficient, and transparent transactions for both Freelancers and Clients:

  1. Escrow System
    • Payments for projects are held in escrow to protect both parties. Clients deposit funds into the escrow account at the start of the project.
    • Funds are released to Freelancers only after the Client approves the completed work, ensuring fairness and trust.
  2. Supported Payment Gateways
    • Forhopp integrates with trusted payment gateways, including Stripe, PayPal, and local bank transfers.
    • Clients can pay in their preferred currency, and Freelancers can withdraw funds in over 50 supported currencies, minimizing conversion fees.
  3. Timely Payouts
    • Freelancers can request payouts once their earnings reach the minimum withdrawal threshold.
    • Payments are processed within 1-5 business days, depending on the withdrawal method.
  4. Tax Compliance
    • Freelancers are responsible for reporting their earnings to local tax authorities. Forhopp provides downloadable payment records to assist with tax filings.
    • Clients may be required to provide tax-related documents, depending on their jurisdiction.

4.3 Fees and Charges

Forhopp maintains a transparent and tiered fee structure to ensure affordability and fairness for all users:

  1. Freelancer Commission
    • Forhopp charges a commission on Freelancer earnings based on their level:
      • Level 1 Freelancers (beginners): Lowest commission rate to support newcomers.
      • Level 5 Freelancers (highly experienced): Higher commission rate due to increased earning potential and visibility.
    • The tiered system incentivizes skill development and platform loyalty while maintaining fairness for all users.
  2. No Fees for Clients
    • Unlike other platforms, Forhopp does not charge Clients any fees for posting projects, hiring Freelancers, or managing payments through the platform.
  3. Optional Add-Ons
    • Freelancers and Clients can purchase optional add-ons for enhanced visibility and success, such as:
      • Profile Boosts: Increase profile visibility in search results.
      • Project Promotion: Highlight projects to attract top talent.
      • Skill Verification Badges: Showcase verified expertise to build trust.
  4. Currency Conversion and Withdrawal Fees
    • Freelancers withdrawing in a currency other than USD may incur a small conversion fee, displayed transparently during the withdrawal process.
  5. Taxes
    • Any applicable taxes, including VAT or GST, will be displayed during the transaction and deducted accordingly.

4.4 User Responsibilities in Transactions

  1. Freelancers
    • Freelancers must deliver services as per the agreed terms, maintaining professional quality and adherence to deadlines.
    • Failure to meet agreed standards or timelines may result in disputes, delayed payments, or account penalties.
  2. Clients
    • Clients are expected to provide clear and detailed project requirements.
    • Timely approval of completed work and payment releases ensure smooth transactions and maintain trust.
  3. Mutual Trust and Collaboration
    • Both parties are encouraged to maintain open communication and address any concerns promptly.
    • Forhopp’s support team is available to mediate disputes and provide guidance when required.

4.5 Dispute Resolution Support

  1. Mediation Services
    • Forhopp offers a structured dispute resolution system to address conflicts arising from project deliverables, payment issues, or unmet expectations.
  2. Evidence Submission
    • Both parties must provide relevant documentation, such as chat transcripts, project agreements, and deliverables, to support their claims.
  3. Binding Decisions
    • Forhopp’s decision in dispute resolutions is final and binding. While we aim for fairness, both parties must accept the platform’s judgment as part of these Terms.

5. Intellectual Property Rights

Forhopp is committed to protecting the intellectual property rights of all users, ensuring a fair and transparent environment. This section outlines the rights and obligations related to user-generated content, Forhopp’s proprietary materials, and any disputes arising from intellectual property claims.

5.1 User-Generated Content

  1. Ownership
    • Any content created, uploaded, or delivered by Freelancers during a project (such as designs, code, text, videos, or other materials) remains the sole property of the Freelancer unless explicitly transferred to the Client under the project agreement.
    • If ownership transfer is part of the agreement, the Freelancer must provide the Client with all necessary rights, permissions, and documentation upon project completion and payment clearance.
  2. Licenses Granted to Forhopp
    • By using Forhopp, you grant us a non-exclusive, royalty-free, worldwide license to display, reproduce, and adapt your content for purposes such as platform promotion, service enhancement, and legal compliance.
    • This license does not grant Forhopp ownership of your intellectual property; it is limited to platform functionality and marketing activities (e.g., showcasing your portfolio on your profile).
  3. Responsibility for Content
    • Users are solely responsible for ensuring that their content does not infringe on the intellectual property rights of others. This includes obtaining appropriate licenses or permissions for any third-party materials used.
    • Forhopp reserves the right to remove any user-generated content found to violate intellectual property laws or our platform policies.
  4. Disputes Over User Content
    • In the event of a dispute regarding user-generated content, Forhopp may act as a mediator but does not guarantee resolution. Users are encouraged to clearly define ownership terms in their project agreements to avoid conflicts.

5.2 Platform Content

  1. Ownership and Protection
    • All elements of the Forhopp platform, including its design, code, features, logos, trademarks, and written content, are the exclusive property of Forhopp.
    • These elements are protected under applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, modification, or exploitation of Forhopp’s content is strictly prohibited.
  2. Permitted Use
    • Users are granted a limited, non-exclusive license to access and use Forhopp’s platform and services solely for their intended purposes (e.g., hiring Freelancers, completing projects, or managing payments).
    • This license does not include the right to copy, distribute, or reverse-engineer any part of the platform.
  3. Third-Party Integrations and Content
    • The platform may include content, features, or integrations provided by third parties (e.g., payment gateways or analytics tools).
    • These integrations are governed by their respective intellectual property and licensing terms, and users must comply with those terms when interacting with such features.
  4. Unauthorized Use
    • Users found engaging in unauthorized use of Forhopp’s intellectual property may face account suspension, termination, and/or legal action. This includes but is not limited to:
      • Copying or mimicking the platform’s design or functionality.
      • Using Forhopp’s trademarks in a misleading or unauthorized manner.

5.3 Reporting and Resolving Intellectual Property Violations

Forhopp takes intellectual property violations seriously and provides mechanisms for reporting and addressing them:

  1. Reporting Process
    • If you believe your intellectual property rights have been infringed on Forhopp, you may file a complaint by contacting support@forhopp.com.
    • Include detailed information, such as the nature of the infringement, the original work, and proof of ownership.
  2. Platform Response
    • Upon receiving a complaint, Forhopp will:
      • Investigate the claim thoroughly.
      • Notify the user accused of the violation and request a response or corrective action.
      • Temporarily remove the disputed content, if necessary, until the matter is resolved.
  3. Resolution Outcomes
    • Forhopp may take actions such as content removal, account suspension, or referral to legal authorities based on the investigation’s findings.
    • Users retain the right to pursue legal remedies independently for unresolved disputes.

5.4 Client and Freelancer Agreements on Intellectual Property

  1. Customized Ownership Terms
    • Freelancers and Clients are encouraged to agree on ownership and usage rights before starting a project. For example:
      • Freelancers may retain ownership unless explicitly agreed otherwise.
      • Clients may negotiate for full ownership or perpetual usage rights.

  2. Deliverables

    • Freelancers must provide original work and ensure that deliverables do not infringe on third-party intellectual property rights.
    • Deliverables must be transferred in the format and manner agreed upon by both parties (e.g., source files, editable documents).
  3. Confidentiality Clauses
    • Freelancers and Clients may include confidentiality agreements to protect sensitive information shared during the project.

5.5 Educational and Promotional Use

  1. Portfolio Rights
    • Freelancers may include completed projects in their personal portfolios unless restricted by Client agreements.
  2. Platform Showcasing
    • Forhopp may feature outstanding projects or profiles in promotional materials, such as newsletters or advertisements, with appropriate credit to the user.
    • Users may opt-out of promotional showcasing by contacting Forhopp support.

6. Payment Terms

Forhopp is dedicated to ensuring secure, transparent, and efficient payment processes. This section outlines the terms governing payments, the role of the escrow system, refund policies, and user responsibilities.

6.1 Escrow System

Our escrow system is designed to protect both Clients and Freelancers by securely holding funds until project milestones are met or deliverables are approved.

  1. Purpose of Escrow
    • Ensures that funds are available for Freelancers before they begin work.
    • Provides Clients with confidence that payments will only be released upon satisfactory completion of work.
  2. How Escrow Works
    • Deposit: Clients deposit the agreed-upon project amount into the escrow account before work begins.
    • Milestone Payments: For milestone-based projects, funds are released in stages as agreed milestones are completed and approved.
    • Final Release: Once the entire project is completed and approved by the Client, the remaining funds are released to the Freelancer.
  3. Dispute Scenarios
    • If a dispute arises regarding the release of escrow funds, Forhopp’s dispute resolution process will be initiated.
    • Funds will remain in escrow until a resolution is reached, ensuring neither party is unfairly disadvantaged.
  4. Timeframes
    • Funds deposited in escrow are held for the duration of the project or until a refund or release request is processed.
    • Payments are typically released to Freelancers within 1-5 business days after approval by the Client.

6.2 Payment Methods

Forhopp supports a wide range of payment methods to accommodate global users.

  1. Supported Payment Gateways
    • Forhopp integrates with trusted payment providers such as Stripe, PayPal, and local bank transfer options.
    • Payments can be made in multiple currencies, with currency conversion rates transparently displayed during transactions.
  2. Payout Options for Freelancers
    • Freelancers can withdraw funds via their preferred method, including local bank transfers, PayPal, and direct deposit.
    • Withdrawal processing times vary depending on the selected method, typically ranging from 1-5 business days.
  3. Fees and Charges
    • Payment gateway fees may apply based on the selected method and region. These fees are displayed transparently at the time of transaction.
    • Currency conversion fees may apply for withdrawals in a currency other than USD.

6.3 Refund Policy

Forhopp offers a fair and transparent refund policy to protect both Clients and Freelancers.

  1. Eligibility for Refunds
    • Refunds may be granted in the following cases:
      • Project Cancellations: When both parties agree to cancel a project before work has commenced.
      • Non-Delivery: If the Freelancer fails to deliver the agreed-upon services.
      • Unsatisfactory Work: In cases where deliverables do not meet the agreed standards or specifications, and the Freelancer is unable to make corrections.
  2. Process for Requesting Refunds
    • Clients can initiate a refund request through their project dashboard.
    • Both parties are encouraged to resolve disputes amicably before seeking platform intervention.
  3. Approval and Timeline
    • Refunds are processed within 7-10 business days after approval by Forhopp’s support team.
    • Refunds are issued to the original payment method used by the Client.
  4. Non-Refundable Situations
    • Refunds will not be granted for work that has been approved and marked as complete by the Client.
    • Projects where the Client fails to provide necessary feedback or approvals within the agreed timeframe.

6.4 Taxes and Compliance

  1. Tax Obligations
    • Freelancers are solely responsible for reporting their earnings and complying with tax laws in their respective jurisdictions.
    • Forhopp provides earnings reports and invoices to assist Freelancers with tax compliance.
  2. VAT and Sales Tax
    • Forhopp collects and remits VAT, GST, or similar taxes where required by law.
    • Clients and Freelancers will be notified of any applicable taxes during the payment process.

6.5 User Responsibilities

  1. Clients
    • Ensure timely payment of project funds to avoid delays.
    • Provide clear feedback and approvals to facilitate smooth project completion and payments.
  2. Freelancers
    • Accurately report project progress and submit deliverables within the agreed timeframe.
    • Avoid requesting payments outside the Forhopp platform, as this violates our Terms and nullifies platform protection.

6.6 Forhopp’s Role in Payments

  1. Facilitator, Not Party to Contracts
    • Forhopp acts as a payment facilitator and does not assume liability for project disputes, non-payment, or failed deliverables unless arising directly from platform errors.
  2. Security Measures
    • All payments are encrypted and processed using secure gateways to protect user data.
  3. Dispute Mediation
    • Forhopp provides mediation services to resolve payment disputes but does not guarantee outcomes favorable to any party.

6.7 Termination and Non-Compliance

  1. Termination of Accounts
    • Users found violating payment terms or circumventing Forhopp’s systems may have their accounts suspended or terminated.
  2. Non-Compliance with Taxes
    • Users failing to comply with applicable tax laws may face account restrictions or reporting to relevant authorities.
  3. Recovery of Funds
    • Forhopp reserves the right to recover fees or funds owed due to fraudulent activity, misuse, or breaches of these Terms.

7. Dispute Resolution

Forhopp understands that, occasionally, conflicts may arise between Clients and Freelancers during or after the completion of projects. We are committed to providing a fair, transparent, and efficient mechanism for resolving disputes, ensuring that both parties have an opportunity to present their case and reach a resolution in a timely manner.

7.1 Internal Dispute Mechanism

  1. Purpose and Scope of Dispute Resolution
    • At Forhopp, we aim to resolve disputes quickly and effectively, minimizing the impact on the working relationship between Clients and Freelancers.
    • This mechanism applies to any disputes that arise regarding the quality of work, unmet expectations, or payment-related issues.
  2. Filing a Dispute
    • Timeframe for Filing: Disputes must be reported to Forhopp’s support team within 7 days of the project’s completion. This time frame ensures that the details of the project are still fresh and relevant.
    • How to File: To initiate a dispute, either the Client or the Freelancer must contact Forhopp’s support team through the platform’s internal messaging system or via support@forhopp.com. The dispute request should include:
      • A clear description of the issue.
      • Relevant supporting documentation, including project agreements, work submitted, communication records, and any other evidence that may assist in resolving the dispute.
      • Specific outcomes sought (e.g., refund, revisions, or clarification of terms).
  3. Review and Mediation Process
    • Once a dispute is filed, Forhopp will review the provided documentation and communicate with both parties involved.
    • Mediation Approach: Forhopp’s dispute resolution team will act as a neutral mediator, encouraging both parties to come to a mutually agreeable solution.
    • Resolution Timeframe: Typically, Forhopp will aim to provide a resolution within 5-7 business days from the dispute filing date, depending on the complexity of the issue.
    • Potential Outcomes: Forhopp’s mediation can result in the following:
      • Project Revision: If the work is not up to agreed standards, Freelancers may be asked to revise the deliverables.
      • Partial Refund: In cases where the Client is unsatisfied with a portion of the work, a partial refund may be provided.
      • Full Refund: If the work is deemed unsatisfactory and no resolution can be reached, a full refund may be issued to the Client.
      • No Action: If the dispute is deemed unfounded or insufficient evidence is provided, Forhopp may close the case without action.
  4. Enforcement of Mediation Results
    • Both the Client and Freelancer are expected to abide by the results of the mediation. If either party does not adhere to the resolution, Forhopp reserves the right to suspend or terminate the user’s account, as appropriate.

7.2 Arbitration Clause

  1. When Arbitration is Applicable
    • If a dispute cannot be resolved through Forhopp’s internal mediation process, or if either party refuses to comply with the mediation outcome, the dispute will proceed to binding arbitration.
    • Arbitration is the final step in dispute resolution and is intended to ensure that both parties receive a fair and impartial decision.
  2. Arbitration Process
    • Location: The arbitration will take place in Sheridan, Wyoming, which serves as the official legal jurisdiction for Forhopp.
    • Arbitration Provider: The arbitration will be conducted by a mutually agreed-upon provider, such as the American Arbitration Association (AAA) or a similar organization.
    • Scope of Arbitration: Arbitration applies to all disputes related to the project itself, payment disputes, or other disagreements that arise directly from the relationship between the Client and the Freelancer on the Forhopp platform.
    • Arbitration Procedure: The arbitration process will involve a neutral third party who will evaluate the evidence presented by both parties. The decision of the arbitrator will be legally binding and enforceable in court.
    • Costs: The costs associated with arbitration (including fees for the arbitration service provider and legal expenses) will generally be split equally between the parties unless otherwise decided by the arbitrator.
    • Finality: Once the arbitration decision is made, it is final and binding, with no further appeals allowed. Both parties agree to adhere to the arbitrator’s decision.
  3. Arbitration Agreement
    • By using Forhopp’s services, both Clients and Freelancers consent to resolve disputes through arbitration rather than litigation. This agreement applies even if one party later decides to take legal action outside of the platform.
  4. Exclusion of Class Action
    • Class Action Waiver: Users agree that any arbitration proceedings will be conducted on an individual basis, meaning that disputes cannot be brought as part of a class action, representative action, or collective action. Each party agrees to resolve disputes on an individual level rather than as part of a group of users.

7.3 Legal Considerations and Compliance

  1. Jurisdiction
    • This section applies to users based globally, but disputes will always be governed by the laws of Sheridan, Wyoming, where Forhopp is legally registered.
    • Any arbitration proceedings will be conducted under the legal framework of the jurisdiction of Sheridan, Wyoming, and any court proceedings related to arbitration enforcement will be conducted in Wyoming courts.
  2. Binding Nature of This Agreement
    • By registering for and using Forhopp’s platform, both Freelancers and Clients acknowledge that they have read, understood, and agreed to the binding nature of this dispute resolution process.
    • Users also acknowledge that they will not engage in litigation for disputes governed by this section unless specified conditions are met.

8. Data Privacy and Security

At Forhopp, we recognize the importance of protecting your personal data and are committed to safeguarding your privacy. This section outlines how we collect, process, store, and protect user data, while also explaining the potential risks associated with data security. We implement a variety of security measures to maintain the confidentiality, integrity, and availability of user information, but it is important to acknowledge the inherent limitations of any online system.

8.1 Data Collection and Processing

Forhopp collects various types of personal data to provide a seamless and effective user experience, including:

  1. Personal Identification Information
    • Name, email address, phone number, physical address, and payment details.
    • Data provided during account registration, project posting, or during communication on the platform.
  2. Usage and Activity Data
    • IP addresses, browser types, device information, session times, and activity logs.
    • Interaction with posted projects, proposals, and completed contracts.
  3. Cookies and Tracking Technologies
    • We use cookies, web beacons, and other technologies to monitor user behavior on the platform and enhance performance.
    • Users have the ability to manage cookie preferences directly from their browser settings.
  4. Third-Party Integrations
    • We may collect data from third-party services such as payment processors (e.g., PayPal, Stripe), email marketing platforms, and analytics tools.

Forhopp ensures that all collected data is used in accordance with our Privacy Policy, which details how we handle, store, and use personal information.

8.2 Data Protection Measures

We implement several technical, physical, and organizational safeguards to protect your data:

  1. Encryption and Secure Data Transmission
    • All sensitive user data, such as payment details, is encrypted using industry-standard SSL (Secure Sockets Layer) and TLS (Transport Layer Security) encryption protocols.
    • Data transmissions between users and Forhopp’s servers are secured with 256-bit encryption, ensuring data is protected during transfer.
  2. Access Control
    • We implement strict access controls to ensure that only authorized personnel can access your personal data.
    • Role-based access ensures that employees and partners only access the data necessary for their duties, minimizing potential exposure.
  3. Data Storage Security
    • User data is stored in secure, geographically distributed data centers with robust physical and logical security measures.
    • We maintain regular backups of all critical data to ensure recovery in the event of a system failure or data loss.
  4. Regular Security Audits
    • We perform routine audits and vulnerability assessments to ensure that our data security practices remain effective and aligned with industry standards.
    • Third-party security professionals may be employed to perform penetration tests to identify potential risks and areas for improvement.
  5. Two-Factor Authentication (2FA)
    • Forhopp offers Two-Factor Authentication (2FA) to all users to enhance account security. This additional layer of protection helps ensure that only authorized users can access their accounts, especially when logging in from new devices or locations.

8.3 Data Privacy Rights

Users of Forhopp are entitled to several rights regarding their personal data:

  1. Right to Access
    • Users can request a copy of the personal data Forhopp holds about them at any time by contacting our support team at support@forhopp.com.
    • Upon request, we will provide an excel sheet of the data associated with their account, including project details, payment history, and any communications stored on the platform.
  2. Right to Rectify
    • Users can update or correct their personal information through their Forhopp account settings.
    • If you believe that the information we hold is inaccurate, you may contact our support team, and we will assist in making the necessary corrections.
  3. Right to Deletion
    • Users have the right to request the deletion of their account and personal information.
    • To delete an account, users can submit a request via the platform or by contacting support@forhopp.com. Please note that deletion of the account may take a few days to process.
  4. Right to Object to Processing
    • Users can object to the processing of their data, particularly for marketing or profiling purposes.
    • If users wish to withdraw their consent for specific data processing activities, they can do so by contacting our support team at any time.
  5. Right to Data Portability
    • Users may request a structured, machine-readable copy of their data to transfer to another platform or service.

8.4 Risks to Data Security

While Forhopp employs best-in-class security practices, it is important to recognize that no system is entirely immune to potential breaches. The following are some risks inherent to online platforms:

  1. Cybersecurity Threats
    • Despite our rigorous security measures, we cannot guarantee that unauthorized parties will never gain access to your data. Potential threats include hacking, phishing attacks, or system vulnerabilities.
  2. Human Error
    • Occasionally, human error can result in accidental data exposure or incorrect data management. We continuously train our staff to minimize such risks and maintain vigilance.
  3. Third-Party Risks
    • Forhopp partners with third-party payment processors and service providers. While we conduct thorough due diligence, we cannot guarantee the security practices of these external partners.
  4. User Responsibility
    • Users are also responsible for maintaining the confidentiality of their login credentials and account details. We advise against sharing account information with third parties and recommend setting up strong, unique passwords.

8.5 How We Respond to Data Breaches

In the unlikely event of a data breach that compromises your personal information, Forhopp will take immediate steps to mitigate the damage and inform affected users.

  1. Immediate Actions
    • Our security team will assess the breach, identify its cause, and take necessary corrective actions to prevent further exposure.
    • We will promptly notify affected users by email, providing details about the breach and the steps they should take to protect their information.
  2. Notification
    • We will notify affected users within 72 hours of discovering the breach, as required by applicable data protection laws, such as the GDPR.
    • Users will be informed of the nature of the breach, what information was exposed, and any remedial actions they may need to take.
  3. Post-Breach Review
    • After addressing the immediate breach, Forhopp will conduct a comprehensive post-breach analysis to identify any security weaknesses and enhance our data protection measures moving forward.
  4. Mitigation Steps
    • We will provide users with actionable steps they can take to protect themselves, such as changing their passwords or monitoring account activity. We may also offer credit monitoring or identity protection services if necessary.

8.6 Data Retention

Forhopp retains user data for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

  1. Retention Period
    • User data will be retained for as long as the user maintains an active account or until the account is deleted, whichever comes first.
    • Certain data, such as payment records, may be retained for longer periods to comply with tax and legal reporting requirements.
  2. Data Deletion
    • When a user’s account is deleted, all personal data will be permanently removed from our systems, except for data that must be retained for legal or regulatory purposes.

8.7 Third-Party Service Providers

Forhopp partners with third-party service providers to offer essential services such as payment processing, cloud storage, and email marketing. These providers have access to user data only as necessary to perform their functions.

  1. Data Sharing with Third Parties
    • We share user data with third-party providers only to the extent necessary to operate the platform and provide services to users.
    • These third parties are contractually obligated to comply with data protection laws and are prohibited from using your data for purposes outside the scope of our agreement.
  2. Third-Party Security
    • While Forhopp conducts due diligence on its service providers, we cannot be held responsible for the security practices of these external parties. We encourage users to review the privacy policies of any third-party services that interact with their data through Forhopp.

8.8 Compliance with Data Protection Laws

Forhopp complies with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Union, and the California Consumer Privacy Act (CCPA) for users in California.

  1. GDPR Compliance
    • Forhopp ensures that users’ data is processed fairly, transparently, and for legitimate purposes, in accordance with the GDPR’s requirements.
    • Users have the right to request access, rectification, erasure, and restriction of their data under GDPR provisions.
  2. CCPA Compliance
    • Forhopp respects the rights of California residents under the CCPA, including the right to opt out of the sale of personal information (if applicable) and request information on the personal data we collect and share.

9. Termination of Services

Forhopp maintains the right to terminate user accounts, modify services, or discontinue platform features, as outlined below. We believe in maintaining a secure, trustworthy, and legally compliant environment for both Clients and Freelancers, and these actions will be carried out to ensure that the platform’s integrity is upheld.

9.1 Grounds for Termination

Forhopp reserves the right to suspend or terminate user accounts if any of the following occur:

  1. Violation of Terms of Service
    • Non-compliance with any of Forhopp’s Terms and Conditions, including but not limited to fraudulent activity, illegal conduct, or abuse of the platform’s resources.
    • Engaging in activities such as spamming, intellectual property infringement, harassment, or misuse of the platform for activities that violate laws and regulations.
    • Failure to comply with specific terms agreed upon when using our Services, including breach of contractual agreements between Freelancers and Clients.
  2. Non-payment or Non-compliance
    • Failure to pay for services rendered, incomplete payment, or attempts to manipulate payment systems within Forhopp.
    • Failure to provide accurate and truthful information during registration or at any time during use, leading to trust issues and possible legal implications.
  3. Security Violations
    • Any attempts to breach or bypass the security measures set by Forhopp, including hacking, phishing attempts, or use of malicious software to harm the platform or other users.
  4. Fraudulent Activity
    • Engaging in fraudulent behavior, such as scamming clients, misleading freelancers, or attempting to collect funds through deceitful means.

9.2 Account Termination Process

  1. Immediate Termination
    • If a user is found to be in violation of these terms in a severe manner, Forhopp may suspend or terminate the account immediately without prior notice. Such violations include but are not limited to fraudulent activities, hacking attempts, or activities that could endanger the platform’s users.
  2. Notice and Review
    • If an account is suspended for violations, Forhopp will send a notification via email or through the platform’s messaging system detailing the cause for suspension.
    • The user will have 7 days from the notification date to provide an explanation or contest the termination.
    • If, after reviewing the user’s explanation, the suspension is found to be unjustified, the account will be reactivated. If the suspension is justified, the account will be permanently terminated.
  3. User Appeal Rights
    • Users whose accounts have been suspended or terminated have the right to appeal the decision.
    • To appeal, the user must contact Forhopp’s support team via  within 7 days of receiving the termination notice, stating reasons why the account should be reinstated.
    • Forhopp will review the appeal, and users will be informed of the decision within 7 business days. The appeal process is designed to ensure fairness and transparency.

9.3 Handling of Account Balances Upon Termination

  1. Refunds
    • Upon termination of an account, the user’s remaining funds in their Forhopp wallet will be handled based on the account balance at the time of termination.
    • If the user has an account balance below 30 USD, Forhopp reserves the right not to return the funds. This is because the cost of processing such small amounts (due to transaction fees) may exceed the funds in the wallet, making it impractical to return them.
    • Users with balances above 30 USD are eligible for refunds, and the remaining balance will be refunded using the same method that was used for depositing the funds.
  2. Refund Requests
    • Users whose accounts have been terminated for reasons outside their control may request a refund for the amount above 30 USD if they meet the criteria for eligible account balances.

9.4 Modification or Discontinuation of Services

  1. Right to Modify Services
    • Forhopp reserves the right to modify, suspend, or discontinue any service, feature, or function on the platform without prior notice. This includes but is not limited to changes in service pricing, the introduction of new features, or the suspension of certain tools.
    • Changes may be made based on business needs, user feedback, or new technological advances.
  2. Service Discontinuation
    • In case of platform discontinuation or service suspension, Forhopp will make reasonable efforts to notify users and provide an opportunity to withdraw any remaining balances.

9.5 Limitations of Liability on Termination

  1. No Liability for Account Termination
    • Forhopp is not liable for any loss of earnings, damages, or inconveniences incurred as a result of account termination, whether initiated by the user or by Forhopp for any reason as outlined in these Terms.
    • Termination may also result in the permanent loss of user data, including past transaction history, communications, and other content associated with the account.

9.6 Legal Compliance and User Responsibility

  1. Legal Compliance
    • Both Clients and Freelancers must comply with all applicable laws related to the use of Forhopp services, including intellectual property rights, tax laws, and regulations related to online payment processing.
    • Forhopp will cooperate with law enforcement when necessary to ensure that users adhere to applicable legal standards.
  2. User’s Responsibility Upon Termination
    • Upon termination of an account, users are required to resolve any outstanding payments, disputes, or commitments with Clients or Freelancers. Termination of an account does not absolve users of these obligations.
    • It is the user’s responsibility to retrieve and back up any important data before account termination.

10. Limitation of Liability

At Forhopp, we take every possible step to ensure a smooth and reliable user experience. However, we recognize that certain events are beyond our control, and as such, we must clarify the limitations of our liability with respect to the services provided on the platform. This section outlines the conditions under which Forhopp shall not be held liable for specific issues that users might encounter. By using Forhopp, users acknowledge and agree to these limitations.

10.1 Forhopp’s Limitations of Liability

Forhopp will not be held liable for:

  1. Losses Resulting from User Actions or Inactions
    • User Mistakes: Forhopp cannot be held responsible for any financial loss, missed deadlines, or negative outcomes resulting from user errors, including but not limited to incorrect project specifications, payment mistakes, or failure to deliver work as agreed.
    • Payment Issues: If a user fails to complete a payment transaction correctly or on time, resulting in service interruption, non-payment, or delayed payments to other parties (e.g., freelancers), Forhopp assumes no liability for these issues.
    • Disputes Between Users: Forhopp is not responsible for resolving disputes related to the execution or failure of contracts, disagreements on the quality of work, or unmet expectations between clients and freelancers.
  2. Technical Disruptions
    • Outages and Delays: While Forhopp works to maintain a high level of uptime and stability, we cannot be held liable for service interruptions, technical failures, or delays on the platform, whether due to server issues, software bugs, DDoS attacks, or natural disasters.
    • Connectivity Problems: Users may experience connectivity issues or delays caused by their own internet service providers, browsers, or devices. Forhopp is not liable for these disruptions.
    • Data Loss: Forhopp is committed to data security, but cannot be held liable for accidental loss of data, including user-generated content, due to unforeseen technical failures, hacking incidents, or malfunctions beyond our control.
  3. Third-Party Services
    • Payment Processors and External Integrations: Forhopp relies on third-party services for payment processing, identity verification, and other functionalities (e.g., PayPal, Stripe). While we ensure that these providers adhere to high-security standards, Forhopp cannot be responsible for their service disruptions, failure to process transactions, or any financial losses caused by these third parties.

10.2 User’s Responsibility to Mitigate Losses

While Forhopp cannot be held liable for all aspects of the service, users are encouraged to take proactive steps to mitigate risks and reduce potential losses:

  1. Timely Communication
    • Users should immediately report any technical issues, payment discrepancies, or disputes via the Forhopp support center or through our helpdesk channels. Timely reporting helps resolve issues promptly and minimizes further complications.
  2. Backup and Data Security
    • Users are advised to regularly back up their important data, including contracts, payment details, and project communications. While Forhopp strives to protect user data, users must ensure they maintain their own copies of critical documents.
  3. Comprehensive Agreements
    • Users must ensure that agreements, including project details, payment terms, and delivery deadlines, are clearly defined in writing. We recommend that Freelancers and Clients enter into explicit agreements to minimize misunderstandings and avoid potential disputes.

10.3 Maximum Liability Limitation

In the event that Forhopp is held liable for damages arising from the use of the platform, our maximum liability shall be limited to:

  • The total amount of fees paid by the user for the specific transaction related to the issue, dispute, or claim. For example, if the issue pertains to a project, Forhopp will only be liable for the transaction fee received for that particular job or project, excluding indirect, consequential, special, or punitive damages.
  • Exclusion of Indirect Damages: We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, revenue, goodwill, or business opportunities.
  • No Liability for Future Damages: Forhopp will not be held responsible for future damages or claims, including but not limited to claims that arise from unforeseen or future technical failures or external threats to the platform.

10.4 Exceptions to the Limitation of Liability

There may be certain situations where Forhopp’s liability cannot be limited or excluded, in which case we will comply with applicable laws and regulations:

  1. In case of gross negligence or willful misconduct: If Forhopp causes damage to a user due to our own intentional actions or gross negligence, our liability may extend beyond the limitations outlined above.
  2. In case of statutory requirements: In some jurisdictions, certain laws may prevent us from limiting or excluding liability for specific types of damages, such as consumer protection laws or privacy regulations.
  3. In case of fraud: If the damage or loss results from fraudulent activity or intentional misrepresentation by Forhopp, we will be liable for all resulting damages.

10.5 Acknowledgement of the Limitation of Liability

By using Forhopp, users acknowledge and accept the limitations of liability stated in this section. These terms are fundamental to the use of the platform and help us continue to provide high-quality services while managing risk. Users must understand that while we strive for the highest standards of service, some events are outside our control, and we cannot be held accountable for all potential issues that arise in the course of using Forhopp.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Wyoming, USA, and, where applicable, the United Kingdom (UK), without regard to any conflicts of laws principles that might direct the application of laws from any other jurisdiction. By using the services provided by Forhopp, you consent to the jurisdiction of the courts located in Wyoming, USA, or the applicable courts in the UK for any disputes arising under these Terms.

11.1 Wyoming as the Primary Governing Jurisdiction

  1. Legal Framework

    The laws of Wyoming, USA, will primarily govern these Terms. Wyoming has been selected due to Forhopp being registered in the state and its well-established business-friendly legal environment. Wyoming’s state laws provide a stable and predictable legal framework for addressing issues related to commerce, online platforms, and dispute resolution, ensuring the best interests of Forhopp and its users are met.

  2. Regulatory Compliance

    In addition to the specific commercial laws, Forhopp must comply with federal laws within the United States where applicable. This includes regulations such as the Federal Trade Commission (FTC) guidelines on consumer protection, data privacy, and cybersecurity measures that affect online platforms and digital services. Therefore, users will be subject to the applicable laws that protect them under U.S. federal consumer rights laws.

  3. Why Wyoming?

    Wyoming was chosen as the governing law jurisdiction because it is one of the leading states for tech-based companies. It offers clear statutes on business incorporation, online commerce, and digital contracts, making it a common choice for startups and tech companies like Forhopp. Moreover, Wyoming’s flexible business laws, particularly regarding online services and digital transactions, make it an ideal base for legal disputes that might arise.

11.2 The United Kingdom Jurisdictional Applicability

In cases where Forhopp operates or provides services within the UK, certain UK laws will be applicable in conjunction with Wyoming’s laws, including:

  1. UK Data Protection and Privacy Laws
    • General Data Protection Regulation (GDPR): For users based in the European Union or the UK, GDPR governs data privacy. Forhopp respects these regulations and ensures compliance with strict data handling, processing, and storage practices. This includes user rights related to data access, rectification, deletion, and data portability.
    • UK Data Protection Act 2018: This Act complements GDPR in the UK, focusing on how companies process personal data of UK residents. This law ensures that UK residents have the right to privacy and allows them to take action if their rights are violated in relation to personal data.
  2. Applicability of UK Laws
    • For users residing in the UK, any disputes arising from the use of Forhopp services related to consumer protection, payment transactions, and contractual obligations will be subject to UK law.
    • Additionally, UK-based users will be able to raise complaints with the UK Information Commissioner’s Office (ICO), which enforces data protection laws in the UK.
  3. Legal Proceedings in the UK
    • For users in the UK, if a legal issue arises, Forhopp will adhere to the appropriate UK jurisdiction and venue, allowing users to resolve disputes within their home legal system. UK-based users may opt for a hearing in UK courts, especially in cases concerning consumer protection rights and data privacy violations.

11.3 Conflict of Law Considerations

  1. Principles of Conflict of Laws

    In case of a dispute regarding which jurisdiction’s laws apply, conflict of law principles will be considered. If the user is outside the jurisdiction of Wyoming, the choice of governing law may be subject to the conflict of law rules. However, Forhopp has taken steps to ensure that this clause complies with both Wyoming law and international law, ensuring that the choice of venue (i.e., Wyoming or UK) provides a fair process for dispute resolution.

  2. Enforceability of Legal Provisions

    In the event that any part of the Terms is found to be unenforceable under the law, the remaining provisions will remain valid and enforceable. This ensures that users’ rights are upheld in all applicable jurisdictions, whether they are in the U.S., the UK, or other regions.

11.4 User Consent to Jurisdiction

By using Forhopp’s platform, you agree to submit to the exclusive jurisdiction and venue of the courts in Wyoming, USA, or London, UK, depending on the circumstances. This consent allows both parties to avoid confusion and ensure that the dispute resolution process takes place under the agreed jurisdiction, simplifying legal proceedings and minimizing conflicts.

11.5 International Dispute Resolution

For international users, we understand that certain legal issues may arise outside of Wyoming or the UK. In such cases, Forhopp offers an alternative dispute resolution (ADR) process through arbitration or mediation. This helps resolve issues more quickly and efficiently without needing to go through a traditional courtroom process.

  1. Arbitration

    In case the user is located outside of Wyoming or the UK, arbitration may be used as an alternative method for dispute resolution. Arbitration is a neutral third-party process where both parties agree to abide by the decision made by an arbitrator.

  2. Mediation

    Mediation may also be used as a voluntary process to negotiate a settlement outside of formal arbitration, which can be faster and more collaborative than going to court.

12. Contact Information

At Forhopp, we value clear and open communication with our users. Whether you have questions, need assistance, or want to provide feedback, we are here to help you. Below are all the ways you can get in touch with us, and we strive to respond promptly to any inquiries.

If you have any questions or concerns regarding these Terms, our services, or need any general support, please feel free to reach out to us through one of the following channels:

12.1 Contact Methods

  1. Email Support
    • For any general inquiries, technical support, or questions about account management, you can email us at support@forhopp.com.
    • Our team works diligently to provide you with responses to your inquiries within 24 to 48 hours, depending on the complexity of your request. If your issue requires more in-depth assistance, we may take a little longer to resolve it, but we will ensure you are kept updated throughout the process.
  2. Phone Support
    • For immediate assistance, or if you prefer to speak directly with a representative, you can call us at +1 (424) 462-6942.
    • Our phone lines are available from 9:00 AM to 5:00 PM (local time), Monday through Friday. If you call outside of business hours, you can leave a voicemail, and we will get back to you as soon as possible.
    • Please have any relevant details on hand (such as your account information or a brief description of the issue) to help us provide a more efficient response.
  3. Live Chat
    • For faster support during business hours, you can also reach out to us via live chat on the platform. This is a great option if you need quick answers to straightforward questions or technical issues.
    • Simply click on the chat icon at the bottom-right corner of our website, and one of our agents will assist you in real time.
  4. Mailing Address

    If you need to send us physical mail, such as documentation, contracts, or other formal communications, please send them to one of the following addresses:

    1. 30 N Gould St Ste R, Sheridan, Wyoming, 82801, USA 
    2. Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, UK

12.2 Support Hours and Response Time

  • Customer Support Hours

    Monday – Friday: 9:00 AM – 5:00 PM (Local Time)
    Saturday – Sunday: Closed
    Please note that response times may vary during holidays, high-volume periods, or weekends, but we strive to respond to all inquiries as quickly as possible.

  • Response Time
    • General Inquiries: Typically within 24-48 hours during business days.
    • Technical Support: We aim to resolve issues within 1-3 business days, depending on the complexity.
    • Urgent Matters: If you have an urgent issue, please indicate this in the subject line of your email or mention it during the phone call, and we will prioritize it.

12.3 Self-Help and Knowledge Base

Before reaching out to us, you may also want to check our Help Center or Knowledge Base, which is available on our website. Here, we have a collection of FAQs, step-by-step guides, and troubleshooting tips that can assist with common queries. You can access the Help Center by clicking on the Help tab at the top of the page.

12.4 Feedback and Suggestions

We always welcome your feedback! If you have suggestions on how we can improve our platform or services, we encourage you to share them with us. Your insights help us make Forhopp a better place for everyone. You can provide feedback by:

  • Sending an email to company@forhopp.com
  • Using the suggestion box available in your account dashboard
  • Contacting us via social media for informal feedback

12.5 Emergency Contact

In the unlikely event of an emergency, such as a system outage or breach, please email us immediately at company@forhopp.com. This dedicated email will alert our team to address critical issues urgently. If your emergency involves personal data concerns or potential fraud, please contact us immediately so we can take swift action to protect your account.

12.6 Social Media Contact

Stay connected with Forhopp through our official social media channels for updates, promotions, and news about the platform:

Please note that social media is not the primary channel for customer support. However, you can use these platforms to stay informed, interact with us, and ask quick questions. For in-depth support, please use the email or phone contact methods.

12.7 Accessibility

Forhopp is committed to providing equal access to all our users, including those with disabilities. If you need assistance with accessing the website or using our platform due to a disability, please contact us via the email or phone support mentioned above, and we will work with you to ensure you can use the platform effectively.